FAQ
Is your site safe and secure?
Yes, our site is 100% safe and secure. Our team takes our shop's security very seriously. We use 128-bit SSL, the same level of encryption used by large banks around the world. You can feel confident in making a purchase with Feathered Friends of Santa Fe today!
I didn't receive an Order Confirmation Email after my order?
If you have not received an Order Confirmation Email, please check your email's Spam Folder to make sure it hasn't been flagged as Clutter. If you did not receive it, please feel free to Contact Us if necessary.
What does "Pick-Up At Location (Tuesdays & Saturdays)" mean on the checkout page?
Feathered Friends of Santa Fe offers our local customers in the Santa Fe area the option of picking their order up at the location. This reduces the shipping costs associated with a typical order.
How do I know where to pick-up my order in Santa Fe?
If you opted for local pick-up, you will be contacted after your order is placed with directions. Normally, all pick-ups are every Tuesday and Saturday between 2:30pm - 3:30pm in Santa Fe unless otherwise specified. We are happy to work with you if you aren't able to make Tuesday or Saturday, just let us know!
What is the Refund/Return Policy?
Click Here to view our full Return & Refund Policy
Do you ship outside of the US?
Yes. We currently ship to the United States, Canada, Mexico and the United Kingdom unless specified on the product's page.
Do you use negotiated shipping rates?
Yes. We currently offer UPS and FedEx rates at checkout. These rates are lower than retail shipping rates so you can feel confident paying less for shipping! We are always striving to offer lower costs to our customers!
Can I return or exchange my items?
We do accept returns and exchanges if they meet our criteria. Please see our Refund Policy.
How do I Cancel an Order?
If you decide you want to cancel an order, Contact Us with the order number. If we've already processed/shipped your order then we will be unable as it will already be in the process of shipping. Regardless, let us know your situation and we will work with you to create the best outcome.
What is my Order Number?
You should receive an email with your order number after you place your order. If you did not receive this email, please check junk or spam folders. If you still cannot locate it, feel free to contact us and provide your name with what you ordered and we will do our best to get it to you.
What forms of payment do you accept?
Feathered Friends of Santa Fe happily accepts Visa, Mastercard, JCB, American Express, Discover, and PayPal.
Do you have a quality guarantee?
We want our customers to be happy with their purchases. If your products are flawed in any way and meet our Returns & Refunds Policy, we will replace or refund you in full!
What does "Being Processed" mean?
We have received your order and are preparing your order for shipment or local pick-up/delivery. If your order has been processing for more than a few days, you most likely placed the order on a Saturday or American Holiday. In this case, it will be fulfilled the next business day.
Oh no, I messed up my shipping address! Can I change it?
If this happens to you, just email us as soon as you can and we will do our best to take care of it, however, we can't make any guarantees. Typically, we place orders very quickly after processing. If your order has already been shipped, we will do our best to correct the error.
Tell me more about your company.
Feathered Friends of Santa Fe began 30 years ago and solely operated at our 1089 St Francis Dr. location in Santa Fe, New Mexico. These days, and after many years of serving thousands of happy customers, we moved 100% online to be able to offer our proprietary products to a broader customer base.
Why a Feathered Friends over other companies?
Feathered Friends of Santa Fe employs a vast knowledge of birds, bird foods, and supplies. For years we have crafted our proprietary bird seed blends with the healthiest and most natural ingredients to bring your birds health to optimal levels. You can view our list of Wild Bird Seed Blends HERE as well as our Exotic Seed Mixes HERE. Be sure to follow Feathered Friends of Santa Fe on Facebook!
How can I get in contact with Feathered Friends of Santa Fe?
For all customer service inquiries, please Contact Us Here!
